Complaints procedure

Complaints Procedure

Automatyka Pomiary Sterowanie SA as a company servising online shop www.sklep.aps.pl aims to provide the best possible service to all users. We're aware that occasionally, some things may go wrong and we will always try our best to put things right. All of our staff members receive training and guidance on how to manage complaints.

In the first place, the team member that you normally deal with will listen to your concerns, but if you still have cause for complaint, your complaint will be escalated within the supervisory and management team.

You can expect:

that your complaint will be investigated thoroughly and most of all fairly;
that you'll get a response from us when we say we will respond;
that your complaint will beescalated to a more senior person in the organisation should the need arise;
that we're ready to make changes in our internal procedures as a result of our investigation into your complaint (if necessary).

A response will be provided to you within 2 working days from the date we receive your complaint;